Occupation information for Postal Service Clerks District Of Columbia

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Typical education needed for entry: No formal educational credential

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: Less than 1 month on-the-job training

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• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
• Keep money drawers in order, and record and balance daily transactions.
• Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
• Register, certify, and insure letters and parcels.
• Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
• Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
• Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
• Receive letters and parcels, and place mail into bags.
• Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

Tools:

• Automatic postal or mailing machine
• Bar code reader equipment
• Bin handlers
• Box sealing tape dispensers
• Sorters

Technology:

• Accounting software
• Enterprise resource planning ERP software
• Human resources software
• Inventory management software
• Point of sale POS software

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